Privacy Policy Log-hub Supply Chain Add-in

1. Introduction

Thank you for choosing Log-hub Supply Chain Add-in. This Privacy Policy contains a policy statement regarding the collection, use and processing of personal data, with whom we may share such data and your rights in relation to personal data. Throughout this Privacy Policy we refer to various capitalized terms. These terms are defined in our Terms and Conditions of Use (the “Terms of Use”). By accepting this Privacy Policy or otherwise using or interacting with the Service, you are consenting to:

the use of cookies and other technologies;

the transfer of your personal data outside of the country where you live including the transfer outside the EU/EEA as set forth in this Privacy Policy;

the collection, use, sharing, and other processing of your personal data, including for advertising-related purposes as set forth in this Privacy Policy.

If you don't agree with the terms of this Privacy Policy, then please don't use the Service.

2. Personal data we collect

We may process the following personal data in connection with the Service:

Registration data 

When creating a user account with the Service, we will ask you for personal data such as your user name, password, email address, address, postal code and country. Please note that we are unable to provide the Service unless you provide the above stated personal data.

Usage information 

When you use or interact with the Service, we will use a variety of technologies that collect information about how the Service is accessed. This personal data includes (i) information about your interactions with the Service; (ii) content that you post to the Service; and (iii) technical data, which may include URL information, cookie data, your IP address and the types and identity of devices and network you are using to access or connect to the Service.

Payment Data 

If you purchase any Paid Service or if you register an account with Stripe or other payment service provider authorized by Log-hub to receive Awards from Log-hub, credit or debit card information (such as card type and expiration date) and other financial data that we need to process your payment may be collected and stored by us and/or the payment processors with which we work. We may also collect some limited information, such as your postal code, mobile number, and details of your transaction history, all of which are necessary to provide the Service. In addition, the payment processors generally provide us with some limited information related to you, such as a unique token that enables you to make additional purchases using the information they’ve stored, and your card’s type, expiration date, and certain digits of your card number.

3. How we use the personal data we collect

We will process the personal data set out above for the following purposes:

• (i) to administrate your account, to enable and provide the Service including, as applicable, integration with third party services, and to provide, personalize and improve your experience with the Service and any advertising made available on or outside the Service. This processing is necessary for the fulfilment of the contract we have with you
• (ii) to ensure technical functionality of the Service, develop new products and services, and analyze your use of the Service including your interaction with advertising made available on the Service, as applicable. This processing is based on our legitimate interest to ensure that our Service is of continuously high quality and to better understand how our Service is used to improve it even further.
• (iii) to communicate with you for Service-related or research purposes including via emails, notifications, text messages, or other messages. This processing is lawful on grounds of our legitimate interest to interact with you, to inform you about Service-related changes or to invite you to participate in researches about the Service
• (iv) to communicate with you, either directly or through one of our partners, for marketing and promotional purposes via emails, notifications, or other messages, consistent with any permissions you may have communicated to us. This processing is based on our legitimate interest to send you promotional material. You have the absolute right to opt-out of the use of your personal data for this purpose.
• (v) to enable and promote the Service and other services or products, either within or outside the Service;
• (vi) to process your payment or prevent or detect fraud. This processing is based on our legitimate interest to receive payment for the Service provided to you and to protect you and Log-hub from fraudulent payments.
• (vii) to enforce this Privacy Policy, the Terms of Use, and any other terms that you have agreed to, including to protect the rights, property, or safety of Log-hub, its users, or any other person, or the copyright-protected content of the Service. This processing based on our legitimate interest to ensure that the terms under which you make use of our Service are enforced.
• (viii) as otherwise stated in this Privacy Policy.

Any personal data that we collect from you under this Privacy Policy will be retained by Log-hub during the term of your Agreement with us and during any subsequent period, as required to process any payments remaining following the termination of the agreement and/or as required to fulfil any other purpose under this Privacy Policy or to comply with a legal obligation under applicable laws. 

4. How we share personal data

We share your personal data with third parties for these limited purposes:

• to allow a merger, acquisition, or sale of all or a portion of our assets, based on our legitimate interest to continue offering the same Service to you even if the ownership of Log-hub changes
• to respond to legal process (e.g., a court order or subpoena), if we believe in good faith that it is necessary to do so, based on our legal obligation to respond to a legal process by sharing the personal data
• to comply with requirements of mandatory applicable law;
• to protect the rights and property of Log-hub based on our legitimate interest to ensure our rights and property is not violated, including to enforce the Agreements and any other terms that you have agreed to
• and to address fraud, security, or technical issues based on our legitimate interest to respond to these issues appropriately and to thereby protect our Service
• to publish de-identified or aggregated information about the use of the Service based on our legitimate interest to get a better understanding of how people use our Service

5. Transfer to other countries

Log-hub can transfer, process and store personal data about our users on servers located in a number of countries. Accordingly, Log-hub will share your personal data with other companies in the Log-hub group, or subcontract processing to, or share your personal data with, third parties located in countries other than your home country in order to carry out the activities specified in this Privacy Policy. Your personal data can therefore be subject to privacy laws that are different from those in your country of residence. Personal data collected within the European Economic Area (“EEA”) and Switzerland may, for example, be transferred to and processed by third parties identified above, located in a country outside of the EEA and Switzerland, where your legal rights in relation to your personal data might differ from within the EEA and Switzerland. However, if we do transfer personal data collected within the EEA to third parties outside the EEA, such transfer will be based on the safeguards either of the standard contractual clauses issued by the EU Commission, or the EU-U.S. Privacy Shield mechanism.

Please contact us for further information about these transfers. support@log-hub.com

6. Children

Log-hub Supply Chain Add-in is not directed to children under the age of 18. We do not knowingly collect personal data from children under 18 or under the applicable age limit (the “Age Limit”). If you are under the Age Limit, do not use the Service and do not provide any personal data to us. If you are a parent of a child under the Age Limit and become aware that your child has provided personal data to Log-hub, please contact Customer Support and you may request, through your child, to exercise the rights to access, rectification, cancellation, and/or objection. If you are a California resident under the age of 18 and you wish to remove publicly available content, also please contact Customer Support.

7. Right to request information and correction of data, etc.

You, being the person, whose personal data is being processed, are entitled by law to withdraw your consent to the processing of your data where the processing is based on consent. You are also entitled to receive information regarding the personal data that we have about you free of charge upon written request. You also have the right to request access, rectification, erasure, restriction or blocking of any personal data that is inaccurate and transmit any data that we have about you to a third party controller (data portability). To enforce any of these rights, please contact our privacy representative at support@log-hub.com, stating your full name and your address, user name and the email address used for registration. We will respond to your request as soon as possible, latest within one month from our receipt of your request upon verification of your identity in accordance with local laws. We recommend you to include documents that prove your identity.

8. Changes to the Privacy Policy

Occasionally we may, in our discretion, make changes to the Privacy Policy. When we make material changes to the Privacy Policy, we’ll provide you with a notice as appropriate under the circumstances, e.g., by displaying a prominent notice within the Service or by sending you an email. In some cases, we will notify you in advance, and your continued use of the Service after the changes have been made will constitute your acceptance of the changes. Please therefore make sure you read any such notice carefully. If you do not wish to continue using the Service under the new version of the Privacy Policy, you may terminate the Agreements by contacting us through Customer Support.

9. Cookies

A cookie is a very small file, a small piece of data, sent from a website and stored in the memory of a user's web browser, mobile phone, or other device while the user is browsing that website. A cookie can help the website provider to recognize your device the next time you visit that website, provide you with access to certain functions on the website and/or register your surf patterns. When you visit our website, it may leave a Cookie in the memory of your web browser. Most major commercial Internet sites use them and they make your Internet-surfing more useful and less time-consuming for you because they store information that is reusable each time you visit this site, such as passwords and your preferences including information you have chosen to share with the site. Cookies cannot access and read the files on your hard drive and cannot be used as a virus. The purpose of using Cookies is to provide information and products that are more meaningful to you without asking you the same questions every time you visit the website. You may get Cookies from our advertisers. There are other technologies such as pixel tags, web bugs, web storage and other similar files and technologies that may carry the same functions as cookies. In this Privacy Policy, we use the term “Cookies” for cookies and all such similar technologies.

Our website uses session Cookies, which disappear when you shut down your web browser as well as persistent Cookies, which are saved on your computer. We cannot pre-screen these Cookies since they come directly to you from other computers.

If you prefer, you can set your browser to refuse Cookies or to inform you every time a website requests permission to store a Cookie. Previously stored Cookies can also be deleted via the web browser. However, if you do that, some parts of this site and other sites may not work as well.

We use the following Cookies for the purposes set out below:

Functional Cookies: We use functional Cookies to operate certain functions of the Service in accordance with your choices, meaning that when you continue to use or come back to the website, the site will be provided as you have previously requested, e.g. remembering your username and customization the Service.

Analytics Cookies: We use analytics Cookies to analyze how the website and Service is accessed, used or is performing. We use the information to maintain, operate and improve the Service.

Third party Cookies: We may allow our partners to use Cookies on the website for the same purposes identified above. We may also use service providers acting on our behalf to use Cookies for the purposes identified above.

Most web browsers allow you to manage your Cookie preferences. You can set your browser to refuse Cookies, or delete certain Cookies. In general you should also be able to manage similar technologies by using your browser’s preferences.

Please note that if you choose to block Cookies, the functionality of the Service may be affected.

For more information about the use of cookies and how to block them, visit allaboutcookies.org, youronlinechoices.eu (Europe), or aboutads.info/choices (United States). If you have any questions or comments about our use of Cookies, please support@log-hub.com.

10. MCP Connector data

The Log-hub Supply Chain Apps MCP Connector is an integration layer that allows AI assistants, including but not limited to Claude by Anthropic and ChatGPT by OpenAI, to invoke Log-hub supply chain optimization tools on your behalf. When you connect an AI assistant to the MCP Connector and invoke a tool, certain categories of data are transmitted to and through the MCP Connector in order to fulfil your request. This data may include:

• (i) supply chain input data, such as addresses, geographic coordinates, demand weights, delivery route stops, and product group definitions included in a tool call;
• (ii) workspace references, including workspace identifiers, dataset identifiers, and scenario names used to route results to the correct Log-hub workspace;
• (iii) your Log-hub API key, provided once during the authentication flow and used solely to issue a session token — the raw API key is validated against the Log-hub API and is not stored beyond the validation request; and
• (iv) OAuth session tokens issued after successful authentication, used to authorise subsequent tool calls for the duration of your session.

The MCP Connector is a stateless relay layer and does not persistently store your supply chain input data or computation results. Data submitted in a tool call is transmitted to the Log-hub Supply Chain API for processing, and the response is returned to the AI assistant; no copy of payload content is written to a database or retained on disk by the MCP Connector. OAuth access tokens are held in server memory for the duration of the session and are lost on server restart or upon explicit revocation. Revoked tokens are recorded in a revocation list persisted to disk; this list contains token identifiers only and no payload data, and survives container restarts so that revocations remain effective. Authorisation codes and session data used during the login flow are single-use, held only in memory, and expire within five to ten minutes. All calculation and visualisation results are saved to your Log-hub workspace on the Log-hub platform and are governed by your agreement with Log-hub and the data handling terms of the Log-hub Supply Chain Apps platform.

When you use the MCP Connector through a third-party AI assistant, the content of your conversation, including any supply chain data you share with the AI assistant, is also subject to the privacy policy of that third-party provider. Log-hub does not control and is not responsible for how third-party AI providers handle conversation data. The MCP Connector does not sell, rent, or disclose your supply chain input data to any party beyond the Log-hub Supply Chain API required to fulfil your tool call. The MCP Connector server is hosted on Microsoft Azure; data transmitted through the connector may transit Azure infrastructure located in the EU or the USA, and Azure's processing is governed by Microsoft's Data Protection Addendum and the EU Standard Contractual Clauses.

11. Data Retention

We retain personal data only for as long as necessary for the purposes described in this Privacy Policy or as required by applicable law. Account registration data is retained for the duration of your account and for any subsequent period required by applicable law following closure of your account. Usage and technical log data is retained for a period of up to ninety days, after which it is deleted or anonymised. Payment records are retained for the period required by applicable financial and tax law, which is typically seven years. OAuth access tokens issued through the MCP Connector are held in server memory only and are lost upon server restart or explicit revocation; they are not persisted to disk. Revoked token identifiers are retained in a revocation list stored on disk until manually purged by an administrator; this list contains token identifiers only and no payload data. Authorisation codes and PKCE session data used during the MCP Connector login flow are held in memory only, are single-use, and expire within five to ten minutes. Supply chain input data submitted through the MCP Connector is not stored by the MCP Connector itself; results produced by tool calls are stored in your Log-hub workspace in accordance with your workspace settings. After the applicable retention period has elapsed, data is securely deleted or anonymised so that it can no longer be attributed to you.

12. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, including requests to exercise any of the rights described in Section 7, please contact our privacy representative at support@log-hub.com, stating your full name and your address, user name, and the email address used for registration. We will respond to your request as soon as possible, and at the latest within one month from our receipt of your request upon verification of your identity in accordance with local laws.

Last updated: 2026-07-22